Our event styling service
We understand that a situation might happen and you might have to reschedule your event. We will try our best to suit your new date, speak on your behalf to other external vendors to reschedule their service, and/or hired items to the rescheduled date.
However, if there is no rescheduled date confirmed yet, we are happy to give a full credit note of our service that you have paid, valid for 12 months. This is however subject to our service availability and may be granted sufficient notice. If unavailability of our services occurs, some funds may be refunded except the first deposit payment and 50% of the second deposit payment. Please note that this is only valid for our service.
Canceling 6 months prior to the event: payments will be refunded minus the first non-refundable deposit ($200).
Cancellations between 6 months to 3 months prior to the event: payments will be refunded, minus 50% reimbursement of the second deposit and $200 of non-refundable deposit.
Cancelations 2 months prior to the event: you will not be eligible for any payment reimbursement.
In the event of unforeseen circumstances (natural disaster or act of God) or extreme weather conditions that prevent the event from going ahead, some funds may be refunded, except the first deposit payment and 50% of the second deposit payment.
First payment : A non-refundable deposit of $200 as our initial agreement to start our services and to save the event date. Once secured, this will be deducted from the total invoice.
Second payment : Quotes/Invoices require a 50% deposit two months after the first payment is made. Once secured, this will be deducted from the total invoice.
Final payment : The remaining payment of invoice due 4 weeks prior to the event. Please refer to the due date stated at the top of your quotes.
At the moment we only provide our styling service and other services which are stated in our package. We don’t do a hiring service for any decoration items. We assist clients to find suitable external vendors including liaison, however, all hiring cost bear by clients.
We are happy to work with your preferred external vendors, otherwise we also have a list of external vendors that we usually work with. If you choose a styling wedding package with flowers, please note that we only work with our flower stylist(s).
We also only do decoration styling for your event. We don’t do event planning tasks, such as managing your event timeline, liaison with vendors that are not related to event styling. However feel free to ask us, hopefully we can give some advice or preferences.
As soon as you booked your event venue! We are more than happy to work with a blank canvas, and make the styling concept and plan for you. We prefer if you contact us at least 6 months before the event date. However please contact us anytime! We will try our best to help you to have your dream event!
You will need to reimburse all expenses for travel, accommodations, meal expenses for any of our interstate trips, and please contact us regarding this travel allowance.
For any travel allowance beyond 60km from Melbourne CBD, we will charge around $2/km for two stylists. Please contact us for more detailed information about travel allowance.
Our Party Box
We will charge extra for rush order, which we will invoice separately and has to be paid within two days , however we don’t accept any orders that are submitted 7 business days before the event date.
Under any circumstances, unfortunately any orders related to the party box are strictly non-refundable. We will try our best to pack and transport it safely, hence no damage to the items inside. However if somehow it is damaged which most probably happens during transit, and the event date is a couple days later, we are happy to give you a credit for your next purchase in our online shop. For Victoria, we will try our best to send you the replacement within one day. However, if unfortunately we are unable to, we will give you a credit for your next purchase in our online shop.
If what you received is not the same as what you ordered due to our mistake, we will try our best to replace it for you, as long as you advise us straight away after you receive them, and at least 5 business days before your event date. This is why it is crucial for you to place your order at least 10 business days before your event date. We will ship it under express shipping, and we will pay for the shipping cost.
For custom party box order only
We will try our best to make the materials in the custom party box as similar as what you have explained on the form. However, if what is inside the party box is totally different from your event theme and/or colour, we are happy to replace it with you as long as you advise us 7 business days prior to your event date.
To avoid this issue, please specify any details and pictures, or change if you already have some inspirations regarding the party’s theme and/or colour, or any changes by email or text us (our number will be provided in the form) at least 3 days after you submit the custom party box form.
Please specify any details and pictures, or change if you already have some inspirations regarding the party’s theme and/or color, or any changes by email or text us (our number will be provided in the form) at least 3 days after you submit the custom party box form.
Please go to our youtube link for further information about how to set up your balloon garland.
Of course yes!
We will try our best to send it a day before your event date, so it will keep its freshness. Please please please avoid the fresh flower arrangements from any direct sunlight, and place them in a safe place that keeps them away from kids and pets! Place them indoors, not outdoors.