We understand that a situation might happen and you might have to reschedule your event. We will try our best to suit your new date, speak on your behalf to other external vendors to reschedule their service, and/or hired items to the rescheduled date. 

However, if there is no rescheduled date confirmed yet, we are happy to give a full credit note of our service that you have paid, valid for 12 months. This is however subject to our service availability and may be granted sufficient notice. If unavailability of our services occurs, some funds may be refunded except the first deposit payment and 50% of the second deposit payment. Please note that this is only valid for our service.

Canceling 6 months prior to the event: payments will be refunded minus the first  non-refundable deposit ($200).

Cancellations between 6 months to 3 months prior to the event: payments will be refunded, minus 50% reimbursement of the second deposit and $200 of non-refundable deposit. 

Cancelations 2 months prior to  the event: you will not be eligible for any payment reimbursement.

In the event of unforeseen circumstances (natural disaster or act of God) or extreme weather conditions that prevent the event from going ahead, some funds may be refunded, except the first deposit payment and 50% of the second deposit payment.

First payment : A non-refundable deposit of $200 as our initial agreement to start our services and to save the event date. Once secured, this will be deducted from the total invoice.

Second payment : Quotes/Invoices require a 50% deposit two months after the first payment is made. Once secured, this will be deducted from the total invoice.

Final payment : The remaining payment of invoice due 4 weeks prior to the event. Please refer to the due date stated at the top of your quotes.

At the moment we only provide our styling service and other services which are stated in our package. We don’t do a hiring service for any decoration items. We assist clients to find suitable external vendors including liaison, however, all hiring cost bear by clients.

We are happy to work with your preferred external vendors, otherwise we also have a list of external vendors that we usually work with. If you choose a styling wedding package with flowers, please note that we only work with our flower stylist(s). 

We also only do decoration styling for your event. We don’t do event planning tasks, such as managing your event timeline, liaison with vendors that are not related to event styling. However feel free to ask us, hopefully we can give some advice or preferences.

As soon as you booked your event venue! We are more than happy to work with a blank canvas, and make the styling concept and plan for you. We prefer if you contact us at least 6 months before the event date. However please contact us anytime! We will try our best to help you to have your dream event!

You will need to reimburse all expenses for travel, accommodations, meal expenses for any of our interstate trips, and please contact us regarding this travel allowance.

For any travel allowance beyond 60km from Melbourne CBD, we will charge around $2/km for two stylists. Please contact us for more detailed information about travel allowance.